Help centre
How can we help?
Straightforward answers for buying, selling and managing your Bidra account.
Buying an item
Check the photos, condition, seller details and pickup or postage options. Ask any questions before committing. Buy Now creates an order; follow the payment and handover steps shown there.
Browse listingsTimed Offers
Enter the most you are willing to pay on the listing. Your maximum stays private. The seller chooses whether to accept an offer; an offer is never accepted automatically when time runs out. If accepted, follow the next steps in your order.
Browse Timed OffersCreate or edit a listing
Add clear photos, an accurate description and your pickup suburb. Choose Buy Now or Timed Offers, then review before publishing. Standard listings are free. Manage existing listings from your selling dashboard.
Manage your listingsBidra Pay, fees and payouts
Eligible purchases use Bidra Pay. The buyer pays the item price, payment-processing cost recovery and a fixed A$0.20 Bidra service fee. The seller receives the full listed item price, with no percentage seller fee. Review the full payment breakdown in your order. Sellers can check payment setup and payout status in their account.
Read the fee breakdownPickup, postage and cash
Agree on timing and delivery details in Messages. Follow your order’s collection and confirmation steps. Cash pickup is available only where offered by the seller, has no Bidra marketplace success or payment-processing fee, and does not include Bidra Pay protection.
Open your ordersImport and cross-list inventory
Connect an available sales channel or upload your own CSV or Excel file. Imported items stay private for review until you approve publication. File imports do not automatically sync later source changes. Each connection shows the capabilities currently available.
Bring inventory to BidraMessages and conversations
Open a listing and choose Message seller, or continue an existing conversation in your inbox. Keep item questions and handover details on Bidra. Use the order’s payment options rather than sharing bank details or directing someone off-platform.
Open your messagesSign-in and verification
Use your registered email to sign in. If you cannot remember your password, request a reset link. Complete the email and phone verification steps shown in your account before accessing protected features. Contact support if you still cannot get in.
Reset your passwordReport a problem or dispute
Report a suspicious listing using its Report listing control. For an order problem, open the order and follow its issue or support path. Keep messages and relevant evidence on Bidra. Stop a transaction if something feels unsafe.
Contact supportNeed a hand?
Include the listing or order link so our support team can find the right details.
Contact support