Help centre
What do you need help with?
Practical support for buying, selling, offers, Buy Now, messaging and account access.
Search help topics: buying, offers, Buy Now, selling, messaging, pickup, account, safety.
Buying
Check photos, condition, location and seller details before committing.
OpenMaking offers
Send clear offer terms and keep all agreements in Messages.
OpenBuy Now
Use Buy Now only when ready to complete payment and handover.
OpenSelling
Publish clear photos, practical descriptions and realistic location details.
OpenMessaging
Keep handover timing, condition and payment expectations in-platform.
OpenPickup and postage
Confirm suburb, timing, method and who covers shipping costs.
OpenAccount access
Use sign-in and reset tools first, then contact support if issues continue.
OpenSafety and reports
Report suspicious listings, unsafe conduct and repeat no-show patterns quickly.
OpenFrequently asked questions
For policy or safety concerns, use Support first. For account-specific follow-up, use Contact support with links to the relevant listing, order or message thread.
When should I use Buy Now?
Only when you are ready to complete payment and handover. If plans change, message the other party quickly.
How should I handle offers?
Keep terms clear and factual in Messages, including amount, timing, pickup and any condition points.
What details should sellers include?
Condition, defects, included accessories, suburb-level location and handover options.
What if something feels unsafe?
Stop engagement, keep records in-platform and submit a report through support pathways.
Still need support?
Use support pathways for unsafe behaviour, suspicious listings, no-show patterns or unresolved transaction issues.