Terms of Use

Bidra is operated by Bidra Pty Ltd (ACN 702 221 074, ABN 83 702 221 074), an Australian proprietary company registered in Queensland. Bidra is a marketplace facilitator that helps users discover listings, communicate and arrange handover. Bidra does not take title to listed goods and is not the direct seller in user-to-user transactions.

The sale contract is between the buyer and seller. Bidra is not an auctioneer, escrow holder, shipping provider or pickup scheduler. Where Bidra Pay is available, payment functionality is provided through Stripe marketplace infrastructure and the Order records the resulting payment state. Users are responsible for evaluating items, agreeing handover terms and following applicable Australian laws.

You must be at least 18 years old to create listings, make offers, use Buy Now or transact through Bidra messages.

Accounts must use truthful profile and contact details. Misrepresentation, impersonation or repeated false information may lead to restrictions.

You are responsible for protecting your sign-in details and for activity carried out through your account. Tell Bidra support promptly if you suspect unauthorised access.

Sellers must identify themselves accurately as private or business sellers. A person acting in trade or commerce must comply with the Australian Consumer Law and any other obligations that apply to their business, including consumer guarantees, tax, licensing and record keeping.

Nothing in these Terms excludes, restricts or modifies a right or remedy that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law.

Sellers must provide accurate titles, condition notes, photos and location details. Material defects, faults and limitations must be disclosed clearly.

A seller must own the item or be authorised to sell it, must not infringe another person's intellectual-property rights, and must ensure the item is lawful and safe to supply in Australia.

Sellers must check applicable bans, mandatory safety standards and recalls before listing. Recalled, banned, misleading, illegal or unsafe items can be removed without notice and reported to an appropriate authority where required.

Buy Now should only be used where the buyer intends to complete payment and handover. Offer pathways are commitments that should be treated seriously by both parties.

A Timed Offer does not create an Order unless the seller accepts the current highest visible offer within the seller decision window. An Order is a sold-item record that preserves the agreed item, amount and participants; it is not proof that payment has cleared or the item has been handed over.

Standard listings are free. Eligible paid Marketplace Orders can use Bidra Pay. On a completed Bidra Pay sale, the buyer pays the item price plus the disclosed payment-processing cost recovery and a fixed A$0.20 Bidra service fee; the seller receives the full listed item price and Bidra does not charge a percentage seller fee. Cash pickup carries a 0% Bidra marketplace fee and no Bidra payment-processing fee. Bidra does not operate escrow. Where a separately disclosed shipping charge applies, it is added to checkout and paid to the seller in full. Payment-processing recovery also accounts for that shipping charge.

Paid Featured is a separate optional A$4.99 promotion lasting 7 days. Bidra Pay availability depends on the seller completing required payout onboarding and the production payment runtime being ready. If Bidra Pay is unavailable, paid checkout fails closed; cash pickup remains available only where the seller explicitly offered it.

Buyers and sellers must agree pickup, delivery or postage details, costs, timing and inspection. Bidra Pay refunds and disputes follow the recorded Order and provider flow. Cash-pickup cancellation or refund arrangements remain the responsibility of the buyer and seller, subject to rights that cannot be excluded under Australian law.

Inspect an item before local handover where practical. Do not mark payment, cleared funds, dispatch, handover or receipt unless that action has actually occurred.

Keep item condition, payment, pickup, postage, refund and handover details in Bidra Messages so the transaction context can be reviewed. Never send passwords, verification codes or card credentials in a message.

Users choose whether to transact. Check the item and counterparty, use only the payment option recorded on the Bidra Order, meet in a suitable place and stop if a request appears suspicious. Cash should only be exchanged at collection for an Order where cash pickup was offered.

You retain ownership of content you create. You grant Bidra a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, format and display that content only as reasonably needed to operate, secure, moderate and promote the Bidra service and your listing.

You must have the rights needed to upload listing text, images and other content. Bidra may remove content following a credible infringement report.

Users must not list prohibited goods, post false or deceptive content, manipulate offers or feedback, spam or harass others, evade policy actions, access another account, scrape the service without permission, or use Bidra for unlawful activity.

Bidra may investigate reports, preserve audit records, remove or limit content, restrict account functions, block access, or refer information to an authority where reasonably necessary for safety, legal compliance or service integrity.

Moderation outcomes consider available records, seriousness and repeated behaviour. Users may contact support to provide relevant context or request review, but Bidra is not required to restore unsafe or unlawful content.

Buyers and sellers should first attempt to resolve issues in Bidra Messages. Where unresolved, support can review available activity records. Bidra Pay refund and dispute handling follows the recorded Order and provider state; for cash pickup, Bidra can review platform records but does not hold or reverse the cash exchanged between users.

Keep receipts, payment-provider records, photographs and relevant messages. A user may also have rights through their payment provider, bank, a government agency, law enforcement or a court or tribunal.

Bidra handles personal information as described in the Privacy Policy. By using account, listing, messaging, order and support features, you ask Bidra to process the information needed to provide and secure those features.

Bidra may change, suspend or discontinue a feature for maintenance, security, legal or product reasons. Bidra does not promise uninterrupted availability, permanent storage of draft content or that a listing will receive views, messages or a sale.

To the extent permitted by law, Bidra is not liable for indirect or consequential loss arising from user-to-user transactions, including item quality, availability, delivery timing, payment disputes or another user's conduct.

Where a guarantee, condition or remedy cannot legally be excluded, these Terms do not exclude it. Any permitted limitation applies only to the maximum extent allowed by law.

A user may request permanent account deletion through account controls or the published deletion pathway. Bidra may suspend or terminate access for serious or repeated breaches, security risk, legal requirements or harm to other users.

Terms that by their nature should continue after account closure—including transaction responsibility, retained audit records, intellectual property, liability and dispute provisions—continue to apply.

These Terms are governed by applicable Australian law. Mandatory rights and the jurisdiction of an Australian court or tribunal are not displaced by these Terms.

Questions, formal notices and requests for review can be submitted through Bidra's published contact pathway. These Terms may be updated for legal, safety or product reasons; the current version and revision date are published on this page.